Training and dialogue: two strategic elements for customer satisfaction

In a market that is in constant evolution a company has to innovate. This is not limited to the product but includes the service as well. The success of a solution does not come just from innovative technological content, but from experience, know how, dynamism and the synergy that a company manages to build with its business partners. It is fundamental to choose reliable and specialised partners that you know can guarantee a three hundred and sixty degree service. Training has a very important role as it heightens the professionalism of ones business partners. But it doesn’t stop there. Training is also a time to listen, compare, talk and grow together, building up mutual trust. And it with this in mind that Fiam organises training courses where different issues are dealt with such as quality, maintenance and optimising techniques for production processes in industrial assembly operations which is also aimed at national customers and international dealers.
At the end of May we had the German dealer Mannesmann Demag as our guests here in Fiam: a well organised company, flexible and dynamic that, thanks to its network of sales people and commercial branch offices, can be found all over the territory. Among its customers are well known brands in the electrical household appliance, car but above all car component sectors. During their visit to us, Mannesmann confirmed and emphasised their desire to collaborate, which they had already done so in the not so distant past, giving greater visibility to the Fiam trademark. The Mannesmann sales network has had hands on experience with the Fiam world in order to provide it with, besides training, the right feeling, the right awareness, the security of knowing all about Fiam’s structure, capacity and experience.
Flanked by their reference team - Area Manager Federico Roma, Sales Assistant Paola Dani and Sales Engineer Giuseppe Casarotto – they got to know the product better, not to mention Fiam’s commercial strategies and targets. 
Knowledge is an important thing if we are to create a team that gets on well together and strengthen a business partnership; it is only by efficient team work that important results can be reached that translate into innovative solutions and customer satisfaction – the key to each Fiam service.
We are letting you know in advance that Mannesmann Demag will be taking part at Motek (Stuttgart, 24-27 September 2007), the international mounting and assembly fair, where it will be presenting the new Fiam tightening products: yet more confirmation of their desire to make Fiam known and to strength this partnership.

customerservice@fiamairtools.com